Jammbak Cancellation Policy
Last Updated: 01/03/2026
This Cancellation Policy is established in compliance with Article
9 of Federal Law No. 15/2020 on Consumer Protection, which requires clear
disclosure of cancellation terms.
By placing an order, you agree to these terms.
1. Overview
As a multi-vendor marketplace, cancellation depends on order
processing status and seller handling time.
Two cancellation windows:
- 0–24
hours: Automated cancellation
- After 24
hours: Manual review, not guaranteed
2. The 24-Hour Cancellation Window
You may cancel for a full refund if:
- Request
submitted within 24 hours of order placement
- Order
not yet marked "Processing" or "Shipped"
How it works: Automatic cancellation. Refund within 5-7 business
days.
3. Cancellations After 24 Hours
Manual review with possible outcomes:
- Request
Accepted: Seller agrees to cancel if not yet
processed/shipped.
- Request
Declined: Seller has packed/processed/shipped
item. Order is final; follow Return Policy after delivery.
4. How to Cancel an Order
Method 1: Self-Service (Recommended)
- Log into
your Jammbak account
- Go
to "My Orders"
- Click "Cancel
Order" and select reason
Method 2: Contact Customer Service
- Email: happiness@jammbak.ae
- Subject: "CANCELLATION
REQUEST – Order #[YourOrderNumber]"
- Include
order number and reason
5. Refund Timeline for Canceled Orders
- Notification: Confirmation
email sent
- Processing: Signal
sent to payment provider
- Credit:
- Credit/Debit
Cards: 5–7 business days
- Digital
Wallets: 2–5 business days
- Bank
Transfers: 3–7 business days
Note: Bank processing times vary.
6. Non-Cancellable Orders
You cannot cancel:
- Shipped
Items: Tracking number generated
- Custom/Personalized
Items: Production begun
- Digital
Goods: Delivered electronically
For shipped items, refer to Return Policy.
Deposit Note: In accordance with Article 148 of UAE Civil Code,
if a deposit was paid with explicit agreement that it is non-refundable upon
cancellation, such deposit may be forfeited.
7. Cancellation by Jammbak or Sellers
We reserve the right to cancel orders due to:
- Technical
Errors: Pricing or description errors
- Stock
Unavailability: Item unexpectedly out of stock
- Fraud
Prevention: Security flags
Full refund issued immediately.
8. Buyer-Initiated Cancellation vs. Rejection
If cancellation is rejected, you are obligated to accept delivery.
Refusing package without authorized return may result in lost item and no
refund.
9. Contact Us
- Email: happiness@jammbak.ae
Jammbak – Always Near, Always Here.
Emirates
